Return & Refund Policy

Last Updated: January 1, 2025

⚠️ IMPORTANT: Due to the nature of research chemicals and regulatory requirements, our return policy is limited. Please read carefully before making a purchase.

1. Return Eligibility

1.1 Eligible Returns

Returns are accepted ONLY in the following circumstances:

1.2 Non-Returnable Items

The following items CANNOT be returned:

1.3 Time Limits

2. Return Process

Step-by-Step Return Process:

  1. Contact Customer Service
    • Email: returns@anypeptide.co
    • Phone: 1-800-XXX-XXXX
    • Include order number and reason for return
  2. Provide Documentation
    • Photos of damaged/defective products
    • Photos of packaging
    • Temperature monitoring data (if applicable)
    • Detailed description of issue
  3. Receive Return Authorization
    • We will review your request within 1-2 business days
    • If approved, you'll receive an RMA (Return Merchandise Authorization) number
    • Return instructions will be provided
  4. Ship Product Back
    • Package securely with RMA number clearly visible
    • Use trackable shipping method
    • Include all original packaging and documentation
  5. Inspection & Processing
    • We inspect returned products within 3-5 business days
    • Refund or replacement processed if approved
    • You'll receive email confirmation

3. Refund Policy

3.1 Refund Methods

Approved refunds will be issued to the original payment method:

3.2 Refund Amounts

3.3 Partial Refunds

Partial refunds may be issued for:

3.4 Non-Refundable Fees

4. Replacement Policy

4.1 When Replacements Are Offered

We offer free replacements for:

4.2 Replacement Process

4.3 Out of Stock Items

If replacement product is out of stock:

5. Damaged or Defective Products

5.1 Shipping Damage

If package arrives damaged:

5.2 Quality Issues

If you discover quality issues:

Contact us immediately with photos and detailed description. We may request the product be returned for testing.

5.3 Temperature Excursions

For cold chain products:

6. Wrong or Missing Items

6.1 Wrong Product Shipped

If you receive the wrong product:

6.2 Missing Items

If items are missing from your order:

7. Order Cancellations

7.1 Before Shipment

Orders can be cancelled before shipment:

7.2 After Shipment

Once shipped, orders cannot be cancelled. You may:

7.3 Custom Orders

Custom or special orders cannot be cancelled once production begins. No refunds or returns accepted.

8. Store Credit

8.1 When Store Credit Is Offered

8.2 Store Credit Terms

9. International Returns

9.1 Return Shipping

9.2 Customs and Duties

9.3 International Refunds

10. Dispute Resolution

10.1 Contact Customer Service First

Before initiating a chargeback or dispute:

10.2 Chargebacks

Initiating a chargeback without contacting us first may result in:

10.3 Escalation Process

If you're unsatisfied with the resolution:

  1. Request escalation to supervisor
  2. Provide detailed explanation of issue
  3. Allow 3-5 business days for review
  4. Final decision will be communicated in writing

11. Exceptions and Special Circumstances

11.1 Force Majeure

We are not liable for delays or inability to fulfill orders due to:

11.2 Regulatory Changes

If products become illegal or restricted:

12. Contact Information

For returns, refunds, or questions:

💡 Pro Tip: Take photos of your package immediately upon delivery, including any damage. This documentation is crucial for processing returns quickly.

Last Updated: January 1, 2025